Policies and procedures

Membership Benefits

Your membership allows you to borrow up to 6 items and or 1 curated play kit for up to 4 weeks at a time. One item may be a single toy, a toy set such as train tracks or blocks, or a larger item such as ride-ons or play kitchens.

Some smaller items may be grouped together and count as one item. Some items also have limits on how many may be borrowed at once, such as only one large item per borrowing period.

Safety & Batteries

All toy labels include relevant age and safety information. Please read these carefully before use and provide adult supervision where appropriate.

If a toy becomes unsafe due to damage or malfunction, stop using it immediately and let us know as soon as possible. Batteries are not stored in toys. Battery-operated toys are assumed to be in working order when fresh batteries are used, so please let us know if that is not the case.

Cleaning and Storage

Please wipe down toys before return. We do the main cleaning, but ask that visible dirt, crumbs, pet hair, food, and similar mess are removed first so the toys are ready for sanitising.

A small brush such as a toothbrush can help with hard-to-reach areas. Outdoor toys must be free of sand and dirt before returning. If your child has been unwell, please disinfect items before returning them. Toys returned with visible sand, dirt, or similar residue may incur a $5 additional cleaning fee.

Please do not leave toys outdoors in rain or prolonged sun exposure, and keep all items stored safely when not in use.

Missing Pieces

Each toy label includes a list of the included pieces. Please check all items when you receive them and let us know as soon as possible if anything is missing.

There is a $5 per piece replacement fee for missing parts unless otherwise stated on the toy. You may borrow the toy for an additional 4 week period to try to locate missing pieces. If the toy becomes inoperable due to missing parts, you will need to replace the toy with an identical item or pay a negotiated replacement fee based on the age and condition of the toy.

Lost or Broken Items

Normal wear and tear happens, and there is no charge for damage caused by reasonable use or existing conditions.

If an item is damaged due to misuse, neglect, pets, or is lost, you will need to replace the toy with an identical item or pay a negotiated replacement fee based on the age and condition of the toy.

Loan Periods & Returns

All items are borrowed for a 4 week period and must be returned on or before the scheduled return window.

If items are returned late, a $5 late fee will be charged per week overdue. If you are having trouble returning items, please reach out. Renewals for another 4 week period may be available if your child is still loving a toy or you need more time.